Frequently Asked Questions
Everything you need to know about Alder Jewellers Paris
Where are your jewelry pieces crafted?
All Alder Jewellers Paris pieces are designed and handcrafted in our Parisian atelier using traditional French goldsmithing techniques and ethically sourced materials.
What materials do you use for your collections?
We primarily work with 18k solid gold, high-quality gold vermeil, and ethically sourced natural gemstones. Each piece is stamped with a hallmark of authenticity.
How long does international shipping take?
We offer worldwide shipping. Orders within Europe typically arrive in 3-5 business days, while international deliveries generally take 7-10 business days via our secure premium courier.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that custom-engraved pieces and earrings are final sale for hygiene reasons.
Do you provide a warranty on your jewelry?
Yes, every purchase includes a two-year international warranty that covers manufacturing defects. We also offer professional cleaning and stone-tightening services for our clients.
How should I care for my Alder jewelry?
To maintain brilliance, avoid contact with perfumes and chemicals. Store your pieces in the provided suede pouch and clean gently with a soft, lint-free cloth.